March 31, 2010 in Uncategorized
I have so much to share with all of you, that i am finding it difficult to actually focus and get off the mark – time is extremely limited at the moment, so i shall be brief. As you all know i was lucky enough to attend the Cape Town Food Bloggers Conference – what a GOB-SMACKINGLY AWESOME EVENT – load to share about this…. later. My husband met me down in Cape Town and we spent a fab long weekend together at that Grande Dame of a hotel, namely The Table Bay!!! OH me oh my … beautiful!!!
We were also celebrating our sons graduation – FINALLY – into the world of Film Making he goes with a great qualification and loads of practical experience under his belt. Good luck my darling Daniele – we are so proud of you and cannot wait to celebrate your future successes one by fabulous one!!! ANYWAY – we celebrated this event at an expensive – upmarket V&A Waterfront restaurant as we always do. We have eaten in this restaurant on many occasions – mostly in celebration of some event or other – which justifies spending an awful lot of money on a meal for 3 people.
Riccardo and I – shared a lunch at a different restaurant on this particular day, with no side effects other than the glow that one takes on after REALLY enjoying a meal in a good restaurant. We booked a late dinner – knowing full well that graduation ceremony are just not a quick affair. We ordered – enjoyed the amazing view – food, wine and all in all had a great evening and off Daniele toddled to “go BIG” with his friends at a local club.
Not three hours later – i had to re-locate from my wonderful comfy bed – to the “loo” – where I spent the rest of the evening and early morning. Wow – I felt like I had my stomach pumped by the engine room of the Queen Mary …. which was docked in the harbour. Not nice – my very first encounter with food “poisoning” and let me tell you – I WAS POISONED – i say this because the whole of the next 24 hours is suffered aching joints! One side effect of being a blogger and foodie, as you will all know, is that when having a meal, you taste everyones meal at the table – and generally discuss the dishes with each other. We analysed our food swapping – etc. and narrowed it down to the liver in my meal of Veal Escallopes with Fois Gras. This was the only ingredient – that ONLY I ate and I shall admit that it did taste a bit “stronge” but – seeing as it was my first ever taste of this delicacy I assumed that the general rawness of the liver and “unusual” taste was, well, just the norm. NO WAY JOSE ……. say no more!!!!
I phoned the restaurant in question and spoke to a “manager” telling him my tale of woe. Now – the reason for my call was merely to advise the restaurant of my experience and ask the manager to notify his chef, as clearly, something was amiss. I did not ask for any form of compensation at all. To be honest, I am not sure what response I expected, but I can say that I was totally “underwhelmed” by the response that I got. I worked as a telephone counsellor for ten years – I trained many counsellors in the art of active listening skills and let me tell you – you cannot tell me a lie on the telephone even – for I WILL KNOW …. and this person had absolutely no interest in my call – to the point of actually loudly ‘SIGHING” directly into the mouth piece of the telephone ….. as I say, what should we, the paying public, expect to hear from a restaurant in this situation? The manager said he was sorry – in a tone of voice that had the empathy of ROADKILL …. and that was the end of it. He ended the conversation.
My question – to all of you is – is there a protocol in a situation like this? What kind of response should we expect when reporting such a serious matter to a restaurant and, should we have a name and shame reporting system? Do we not have the right to expect fresh – unspoilt meals in restaurants???
Has anyone else out there had a similar experience?