A turnaround big enough to inspire a blog revival!
For those of you who don’t know it, we live in the Helderberg area.
For those of you who do know the Helderberg area, you’ll know that there are not very many child friendly restaurants, particularly in the Strand, offering good food, at reasonable prices.
Now you all know!
Don’t get me wrong, we have the Spurs (yes, it seems we need four of them), we have La Romatica, Jimmy Killer Prawns, Cattle Baron and many more, but we were lacking in the “where can we go for a quick bite to eat, that is child friendly and does not have wigwams for lights?”! Little Chef is almost 10, so our days at the Spur are pretty much numbered *does huge happy dance*
Enter Saul’s! Yes, that’s the end of the “Quick background”.
We first “encountered” Saul’s in the Strand at the beginning of February. What a disaster. I was blogging pretty regularly at the time, so I made a little list of all the mishaps – to do a post. My little list became a 15 point list! Most of the points were service related. Mr JustChef referred to the evening as a “nightmare”. I decided not to do a blog post then, as Saul’s Sushi is our favourite sushi restaurant and we had decided to rather contact the owner personally. Seeing as us Helderbergers are a tight bunch, word of mouth can do huge harm! We wanted Saul’s to stay! But we wanted them to drastically change their service.
E-mails backed and forthed through cyber space. Phone calls were exchanged. We were offered a free meal, which we declined. Mr JustChef had decided that he would never return! I was saddened by his attitude because, damn it man, their food is excellent! I wanted to sink my teeth into their rib-eye steak again. I mean, do you blame me? Look at it!
To make a long story short, I told Saul that I would try and convince Mr JustChef to return. Success! He agreed, but (there always has to be one of those, hey?), he would go on his terms. Nobody would know we were going. And we would pay for our meal. He set the date and my heart pounded as we walked up the stairs. Was the “nightmare” going to be repeated? The evening went really well. I got to sink my teeth into that steak again and we gave Saul the positive feedback that we felt he deserved. We were once again offered a meal on the house. At first Mr JustChef was not keen, but eventually agreed.
So last night we climbed the stairs again. Saul had made our booking, so we knew that we would probably get preferential service from the manager, but what we got, totally blew us away!!!!! The manager, Ryan, was charming and seemed to keep an eye on us just enough to notice when our food was on the way and to remove our ashtray from the table before our food arrived! Our waiter, Bridgitte, was … um … AWESOME! We got the feeling that she had no idea that we had had a bad experience there before, which was so nice! We did not want to feel like “the bad guys”! She really knows how to do her job! Drinks orders were delivered efficiently, food orders were placed correctly and boy, was the food awesome! Those Tater Tops – man! Mr JustChef reckons he could go back just to eat bowls of the stuff! *whispers* me too, but let’s keep that between us, okay?
Just for the record, we did offer to pay for our meal, but were told that it was on the “Big Guy”. So, all we can say is thank you “Big Guy”! Thank you for listening and making the changes! Wow, you really have a winning team at your Strand branch now and we cannot wait to tell everyone about it and to go back to be served by Ryan and Bridgitte again!
Check out there menu here and if you happen to be in the Helderberg area, do yourself a favour and have a meal at Saul’s!
PS: Sorry about the quality of the photo, Mr JustChef would not let me take the camera, so my cellphone was used!